Wholesale Terms & Conditions
- All wholesale orders must be from approved customers.
- All wholesale orders must pay the required non-refundable 50% deposit before we commence work on your order. We require the balance of such orders to be paid in full before we will send the order out to you. We do not offer accounts. Direct deposit is our preferred payment option.
- Preferred payment method is direct deposit. Alternatively, credit card payments over the phone are accepted. Credit card payments through the site will attract a 2% fee.
- Order turn around times can depend on what is ordered and can take any where up to four weeks, as all items are handmade and not mass produced. We appreciate your patience and consideration when placing your orders and suggest that you order well in advance so not to experience disappointment.
- First order minimum is $500, with a minimum of three pieces per item. Any consecutive orders are minimums of $100 per order, minimum of three pieces. We make exceptions for personalised pieces from our bespoke ranges and family equation range.
- Stockists are listed on our website and advertised through our customers can easily find your store to make their purchases. Please let us know upon application if you do not wish your store to be advertised by us.
- Returns. All fault claims must be reported in writing with in 7 days and must be supported with an image of proof. We may then require the return of the item to be assessed and if we find the fault to be deemed a manufacturing error then a replacement will be provided if a repair cannot be made. If the item cannot be replaced then a store credit will be given. “Change of mind” refunds are not offered at any time.
- If you find that an item is missing from your order, this must be reported in writing with in 7 days.We are more than happy to have a chat with you regarding any of our policies or any other questions call 0412 718 171