Terms & Conditions
We post on Tuesdays & Thursdays. If we were at the post office every day then we wouldn’t be making your beautiful treasures.
Please allow up to one week for this to arrive. If you wish to fast track your parcel please select express post. Please note that due to Covid, express post is no longer guaranteed delivery in a lot of cases. However it is a lot quicker than regular post.
Orders not received
Please contact us through the contact page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable (with Covid causing delays).
If your order is lost by Australia Post, we will resend your order but we request that three weeks passes from the despatch date prior to the order being resent. For international orders six weeks is required to wait!
Missing or damaged items
Please contact us via the contact page if your order is incomplete or incorrect.
Rarely do we have something returned to us, with manufacturer faults. We will happily assist in repairing any item(s) that are damaged, and send the item(s) back to you with no charge. However we do assess the damage and reserve the right to charge for repairs if we feel that the item(s) have not been treated with care.
If for some reason your item arrives broken, we will happily repair any damage that has occurred during transit. We ensure all our customers that we do pack all of our deliveries very carefully to protect from such occurrences.
However if you have accidentally damaged your new treasure then repair costs will apply and all postage expense will be charged to the customer. Assessment of repair charges will be determined on an individual basis, and will require that the customer send the item back to us at their expense. Our charges are always fair – we want you to be enjoying your treasure again as soon as possible!
Refunds & Exchanges
No refunds or exchanges are given for change of mind.
We are more than happy to have a chat with you regarding any of our policies or any other questions call 0412 718 171