Refund & Exchange Policy
Rarely do we have something returned to us with manufacturer faults. We will happily assist in repairing any item(s) that are damaged, and send the item(s) back to you with no charge. However we do assess the damage and reserve the right to charge for repairs if we feel that the item(s) have not been treated with care.
If for some reason your item arrives broken, we will happily repair any damage that has occurred during transit. We assure all our customers that we do pack all of our deliveries very carefully to protect from such occurrences.
However if you have accidentally damaged your new treasure then repair costs will apply and all postage expense will be charged to the customer. Assessment of repair charges will be determined on an individual basis, and will require that the customer send the item back to us at their expense. Our charges are always fair – we want you to be enjoying your treasure again as soon as possible!
REFUNDS & EXCHANGES
No refunds or exchanges are given for change of mind.
We are more than happy to have a chat with you regarding any of our policies or any other questions. Call 0412 718 171